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Privacy Policy

Last updated: January 2026

LeanZap (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI-powered answering service.

Information We Collect

Information you provide:

  • Business name and contact information
  • Phone numbers for call forwarding
  • Custom greetings and call handling preferences
  • Billing information

Information collected automatically:

  • Call recordings and transcripts (for service delivery)
  • Call metadata (duration, time, caller ID when available)
  • Usage data and service analytics

How We Use Your Information

We use collected information to:

  • Provide and improve our AI answering service
  • Process and route calls according to your preferences
  • Send you lead notifications and call summaries
  • Process payments and manage your account
  • Communicate service updates and support

Call Recording and Data

  • All calls handled by LeanZap may be recorded for quality and service delivery
  • Call recordings are stored securely and retained for 90 days
  • You may request deletion of recordings at any time
  • Caller information is used solely to provide lead notifications to you

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit and at rest
  • Secure cloud infrastructure
  • Regular security audits
  • Access controls and authentication

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in delivering our service
  • Legal authorities when required by law
  • Business transfers in the event of a merger or acquisition

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

Contact Us

For privacy-related questions or requests, contact us at:

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.